Delivery Fee in Gauteng: R450 Flat Rate. Rest of South Africa: R990
Delivery Fee in Gauteng: R450 Flat Rate. Rest of South Africa: R990
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@ascot.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@ascot.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please contact Ascot Beds & Furniture about the specifications of non-returnable items, and whether your item is returnable.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Mon – Fri 08:30 – 17:00
Sat 08:30 – 15:00
Sun 10:00 – 13:00
Public Holidays 08:30 – 13:00
Alberton: Shop 8, Alberton Lifestyle Centre, St Austell Street, Alberton.
Phone:(011) 907-6022
Vereeniging: Shop P6, River Square Mall, Nile Drive, Three Rivers.
Phone: 077 429 7834
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