To: Mr. Leopold Dussing - Ascot Bedding,

I would like to apologize for the delay in sending our sincere thanks to all of you for all your support and hard work.

If it wasn't for you our race would not be the success it is.

We got a lot of letters of thanks and praise from the runners complimenting the waterholes and the support that they received on race day.

Please thank all of your friends and colleagues who participated on behalf of your team and let them know we really do appreciate the hard work put in on our Race Day.

We do hope that you will join us again next year for a Race that most will not forget.

Kind Regards,

Rand Road Warriors Club

Dear Mr Dussing

I recently bought a mattress from your branch in Stoneridge and received such excellent service that I wanted to thank you and your staff. I had shopped around for a mattress and had received such poor service and lack of product knowledge that I eventually went online and found your store via the Sealy website.

I contacted Sue and she was superb - efficient, friendly, knowledgeable and obliging. Your delivery staff were also really good - on time, professional and very helpful.

Many thanks and well done on your great customer service.

Kind regards
MOIRA BENDER

Hi Vicky!

Baie dankie dat jy my laat weet het, my internet was af gister, wou jou vandag gebel het om te hoor :-)
Dankie vir jo vriendlike diens en assistants met my bedkoop, dit was regig 'n aangename expierence om met Ascot besigheid te doen en sal mense enigetyd na julle toe verwys!

Weereens baie dankie, ek sal vrydag da langs gaan en hom optel!

Martin Dippenaar

Beste Leopold,

Baie dankie vir die goeie diens. Die nuwe stel is mooi. Evan was baie vriendelik en behulpsaam.

Ek sal graag weer van julle dienste wil gebruik maak.

Vriendelike groete

Brenda

Good day Leopold

Vicky really demonstrated an exemplary display of “putting the customer first” . I was really in a fix and needed delivery this morning still. Her whole attitude towards customers is one many companies should strive towards – and especially today with the World Cup fever, where many staff have already put done their tools for the day ! I am really impressed. Well done Vicky and Ascot

Kind regards

Helene Strimling
Manager: Executive & Escalated Complaints Liaison
Office of the Chief Executive, Complaint Resolution
Complaints Resolution Centre
Standard Bank of South Africa

Dear Deon

My mother (Mrs Margaret Mulgrew) recently bought some items from your store and we’d just like to express our sincere appreciation to Gerald.

He was so friendly, pleasant and helpful, and always ‘went the extra mile’, from day one, and even when the goods had been delivered and my mother found to her dismay that the three-quarter bed was actually too big for her small new bedroom in the little retirement cottage, he was able to get an exchange arranged, and even personally delivered and installed the replacement base to her on the same day that she moved in (with a borrowed mattress, as her replacement Sealy mattress in the single size, was not yet available) so that she would not have to sleep on the floor. (My mother is 85 …)

I will always consider Ascot for my furniture needs because of Gerald’s above-average customer skills and pleasant manner and will recommend the store to family and friends for the same reason.

PS your products are not bad either!

Have a good day / evening

Kind regards

Jeannette Campbell
HOD - Assessment Design

Hi there,

We bought a bed (Magic Moments) from The Glen branch and was assisted by Kenny. We really enjoyed the fine service we recieved. Keep it up....

Regards,

Melrowz