Testimonials

Below are testimonials from our satisfied customers, send us your feedback or testimonial by completing this form.

Exceptional service

To whom it may concern.

I would just like to take this opportunity to congratulate you and your team for the Exceptional service.
From the moment myself and my wife walked into the doors, we felt at home.

We did have a bed in mind but after we spoke to Vicky we had clarification on what we want even though it cost us an arm and a leg.

I would also like to thank Ivan and Vincent and Marie at the warehouse. Marie arranged everything as I requested and the drivers were dispatched on time.

A SPECIAL Thanks to Ivan and Vincent. Our old bed was moved into another room without asking any questions and the new bed installed in 6min.
What a pleasure in dealing with Ascott.

I wish that all companies can be like this.

I do not mind to spend money if I get good service like this.

WELL DONE TEAM.

Kind Regards
Els Family.

Exceptional service

Dear Vicki
I just wanted to say thank-you for the exceptional service I received from you; it has been an absolute pleasure dealing with you and Ascot Bedding! I shall definitely be recommending Ascot to anyone looking to buy a new mattress; one so seldom finds good service these days so I commend you and your team!!

I so enjoyed sleeping on my new mattress last night and I felt well rested this morning; now I’m off to buy new linen…..

Kind regards,
Bridget Nicholas

Ascot Alberton – Thank you

Hi Vicky

Thank you so much for arranging the chair so quickly. My mom is so overwhelmed by all the wishes and gifts.

Thanks for making it special. Really appreciate it.

Kind Regards

Debbie Starkey

Ascot Alberton – First choice

Hi Vicki,

Have just received your invoice thank you so much.

Thank You so much for all your help you are a real asset to Ascot Bedding, you are professional and polite and it is an absolute pleasure dealing with you and Ascot Bedding, and because of you we always come to you First.

Kindest Regards

Elaine Sweet

Ascot Port Elizabeth – Recommended

We would just like to say a BIG THANK YOU to Zelda at the Port Elizabeth branch for her excellent & prompt service when we bought our bed. We will definitely be recommending Ascot Bedding & Furniture to all our friends and family.

Ascot Bedding – Making a difference

To the Management and Staff of Ascot Bedding and Furniture

On behalf of Stepping Stone Hospice & Care Service we wish to thank you for your most generous donation of the tables and chairs for the Day Care Centre! It is beautiful!!

Thank you for making a difference in the less fortunate’s lives!!!

Best regards

Tersia M Burger
CEO
Stepping Stone Hospice & Care Services

Ascot Port Elizabeth – Happy customer

Hi,

I bought a bed mid-October from Zelda in Port Elizabeth. I am really happy with the bed so much so that within one month I decided to buy another one for my friend and her husband. I went straight back to Zelda and within 15 mins the deal was done.

Thank you for wonderful service.

Elmarie

Ascot Alberton Testimonial – Thank you

Good day
A very big thank you and word of appreciation to Vicky who were tremendous in helping us select the correct bed. She ensured delivery same day and assisted with choice of pillows as well.
Service like this is hard to find.
Well done Vicky,
Regards
Mr and Mrs Burger

Ascot Heidelberg Testimonial – Sales consultant Sophia

Dear Sir/Madam

Cut the long story short, we have been looking for well over a year for a suitable lounge suite. Then I saw something I liked at one of your stores on google and sent an email. Sophia responded.

I have to tell you that seldom do we find in Pietermaritzburg the friendly, efficient and proactive service rendered by Sophia and we in all likelihood would have bought from you but getting the suite here would have been a problem as I thought initially that our son could help us out being the Fleet Manager of big logistics company. The company’s trucks run full to and fro and do pass through Heidelberg.

It was a pleasure to have dealt with Sophia and I will most certainly highly recommend her to friends and family in Johannesburg and environs

Yours sincerely

Lynne Brook
Pietermaritzburg

Ascot Donates Beds to the Elderly

Thanks to Ascot for Donation of Beds

Testimonial – Ascot Bedding & Furniture – The Glen – JP

Hi JP

I just wanted to express my sincere appreciation for the awesome customer
service you provided. You went out of your way to search for the mattress I
wanted, which was delivered on Friday before 12:PM as promised.

The look on my daughter’s face when she arrived home on Friday was out of
this world, she was so happy!

Thank you once again for allowing me to create a memorable experience for my
daughter.

Please also convey my appreciation to your lady colleague who made the
effort to call me.

Kind regards

Nobantu

Alberton – Vicki – Testimonial

From: Suzette Georgiou – Grobler [mailto:GroblerS@sha.co.za]
Sent: 06 December 2012 11:26 AM
To: Info Ascot
Subject: Ascot Alberton

Dear Vicky,

 

I would like to extend a BIG THANK YOU for your friendly and most professional assistance in helping us obtain our bed room suite.

 

It is absolutely beautiful and very comfortable.

 

Thank you for arranging delivery on the same day that we purchased the bed.  We were very surprised.

 

Have a good day.

 

Suzi

Tesimonial Alberton

Good Day,

 

Re: Service @ Ascot Lifestyle Centre Alberton – Sale representative Oom Willie

 

I was shopping for a new bed, my first thought was to shop at the so called known brand shops.

Namely, Dial-a-bed, Furniture City, Bed City, Bed World and many more bed/mattress shops.

Personally as a customer, I needed someone to explain the different textures, different makes & models, soft, gentle firm, firm etc.

I just couldn’t get the right sales person to assist me. Where ever I went it was about selling a name brand and a price.

E.g. a salesman would ask me what type of bed & how much am I willing to pay. Sorry wrong attitude.

 

I phoned Ascot Alberton yesterday afternoon  the 10th September enquiring about a bed I believed other sales people made a hype of.

I was now looking for a “Forty Winks Panther” queen size bed.

Oom Willie either heard or knows this product.

He mentioned that he doesn’t stock this product, at the same time he assured me he has a product that would meet my needs, both comfort & price wise.

I didn’t hesitate, knowing that this is an experienced sales representative for more than 20 years in his field. This I found out just by speaking to the man.

 

At 16.00 yesterday afternoon, I was at Oom Willies store (Ascot Alberton). I tried the Simmons which was absolutely fabulous, but a bit too hard for my wife.

The other ranges of Simmons were just a bit too pricey for us.

Oom introduced me to the “Chiro Pocket” which in his opinion was similar to the “Forty Winks Panther”

At this point I mentioned to Oom, I am going to Dial-a-bed to feel the “Forty Winks Panther” and will be back in a few minutes.

Now I’m sure Oom Willie wasn’t sure if I would be back to buy or to object his product.

Without any objection Oom said, you most welcome and offered assistance for the future.

 

At Dial-a-bed after feeling the “Forty Winks Panther” , I thought why the hype other sales people make over this.

Yes, it is a name brand etc. but to me the “Chiro Pocket”  has a better feel and R3,000.00 cheaper.

 

I went back to Oom Willie, the “Chiro Pocket” was a done deal.

The ”Forty Winks Panther” I was originally looking for is now known as the “Chiro Pocket”

 

I would just like to say a big thank you to Oom Willie for the excellent service.

Oom Willie in his humbleness, is an honest, trust worthy sales representative.

All the best to Oom Willie, he is a true example of light for his colleagues.

 

You already have the right attitude, but need to advertise more (for Oom Willie’s sake)

 

Much appreciated.

 

Regards,

 

Andre Scholtz

+27 83 370 6883

+27 11 613 7070

+27 11 386 9017

Graemec Testimonial

Sue had a great sales attitude and when we ordered we were told 4 working days lead time which is reasonable. Well….. 1/2 a day later and it was delivered. NEXT day installed.
Thanks Sue

Melrowz Testimonial

Hi there,

We bought a bed (Magic Moments) from The Glen branch and was assisted by Kenny. We really enjoyed the fine service we recieved. Keep it up….

Regards,

Melrowz

HOD – Assessment Design Testimonial

Dear Deon

My mother (Mrs Margaret Mulgrew) recently bought some items from your store and we’d just like to express our sincere appreciation to Gerald.

He was so friendly, pleasant and helpful, and always ‘went the extra mile’, from day one, and even when the goods had been delivered and my mother found to her dismay that the three-quarter bed was actually too big for her small new bedroom in the little retirement cottage, he was able to get an exchange arranged, and even personally delivered and installed the replacement base to her on the same day that she moved in (with a borrowed mattress, as her replacement Sealy mattress in the single size, was not yet available) so that she would not have to sleep on the floor. (My mother is 85 …)

I will always consider Ascot for my furniture needs because of Gerald’s above-average customer skills and pleasant manner and will recommend the store to family and friends for the same reason.

PS your products are not bad either!

Have a good day / evening

Kind regards

Jeannette Campbell
HOD – Assessment Design

Standard Bank of South Africa Testimonial

Good day Leopold

Vicky really demonstrated an exemplary display of “putting the customer first” . I was really in a fix and needed delivery this morning still. Her whole attitude towards customers is one many companies should strive towards – and especially today with the World Cup fever, where many staff have already put done their tools for the day ! I am really impressed. Well done Vicky and Ascot

Kind regards

Helene Strimling
Manager: Executive & Escalated Complaints Liaison
Office of the Chief Executive, Complaint Resolution
Complaints Resolution Centre
Standard Bank of South Africa

Brenda Testimonial

Beste Leopold,

Baie dankie vir die goeie diens. Die nuwe stel is mooi. Evan was baie vriendelik en behulpsaam.

Ek sal graag weer van julle dienste wil gebruik maak.

Vriendelike groete

Brenda

Martin Dippenaar Testimonial

Hi Vicky!

Baie dankie dat jy my laat weet het, my internet was af gister, wou jou vandag gebel het om te hoor 🙂
Dankie vir jo vriendlike diens en assistants met my bedkoop, dit was regig ‘n aangename expierence om met Ascot besigheid te doen en sal mense enigetyd na julle toe verwys!

Weereens baie dankie, ek sal vrydag da langs gaan en hom optel!

Martin Dippenaar

Moira Bender Testimonial

Dear Mr Dussing

I recently bought a mattress from your branch in Stoneridge and received such excellent service that I wanted to thank you and your staff. I had shopped around for a mattress and had received such poor service and lack of product knowledge that I eventually went online and found your store via the Sealy website.

I contacted Sue and she was superb – efficient, friendly, knowledgeable and obliging. Your delivery staff were also really good – on time, professional and very helpful.

Many thanks and well done on your great customer service.

Kind regards
Moira Bender

Rand Road Warriors Club Testimonial

To: Mr. Leopold Dussing – Ascot Bedding,

I would like to apologize for the delay in sending our sincere thanks to all of you for all your support and hard work.

If it wasn’t for you our race would not be the success it is.

We got a lot of letters of thanks and praise from the runners complimenting the waterholes and the support that they received on race day.

Please thank all of your friends and colleagues who participated on behalf of your team and let them know we really do appreciate the hard work put in on our Race Day.

We do hope that you will join us again next year for a Race that most will not forget.

Kind Regards,

Rand Road Warriors Club

WE STOCK THE FOLLOWING BRANDS: